: +91-9403892922

CUBICLES CODERS PVT LTD

Viber Business Messages — Premium Conversational Commerce

New Verified business profiles now in 60+ countries

Conversations that convert,
at the scale of a billion users.

Reach customers where they actually reply. Viber Business Messages is the enterprise-grade channel for transactional alerts, marketing campaigns, and AI-powered support — sent with delivery you can prove.

Start free trial Watch demo · 2 min

99.9% delivery SLA

End-to-end encrypted

No setup fees

Trusted by category leaders

Northwind FERRO luminous quanta/ ATLAS·CO

Read rate

94.3%

+28% vs SMS

Bot handled 87% of tickets today

Aurora Coffee

Verified business · Online

Hi Sarah ☕️ Your order #4821 is ready for pickup at the Camden store.

Thanks! Can I add a pastry to it?

Almond Croissant

£3.20 · Available today

Add to order →

Yes, add it

No thanks

Message

The platform

One channel for every customer moment.

From the first OTP to the post-purchase upsell, Viber Business Messages gives your team a single, reliable surface for the entire customer journey. Native rich media, two-way conversations, and verified business profiles — all on a network where messages actually get opened.

1.2B+

Active Viber users globally

94%

Average message open rate

60+

Countries with verified delivery

Two-way conversations

Customers can reply, ask, and complete actions — not just receive.

Automate the routine

Workflows trigger from your CRM, fire on schedule, branch on reply.

Engagement that compounds

Rich cards, carousels, and CTAs that drive 3× the action of SMS.

Insights you can act on

Per-campaign delivery, open, click, and conversion — in real time.

Features

Everything you need, nothing you don't.

A messaging stack designed for compliance teams, scaled for growth teams, and loved by support teams.

Bulk messaging that lands

Send millions of personalized messages in minutes. Throttling, retries, and fallback routing happen automatically.

AI chatbot, ready in a weekend

Train on your help center, plug into your CRM, deploy on Viber. Hand off to humans the moment it matters.

Where's my order?

Out for delivery — ETA 2:40pm 📦

Thanks!

No-code automation

Drag-and-drop journeys that branch on customer reply.

Rich media

Images, video, files, location, carousels, buttons.

Live analytics

Funnels, attribution, cohort reads — without a data team.

REST & webhook API

Production-ready SDKs in 9 languages. Five-minute setup.

Engagement studio

Templates, A/B tests, and send-time optimization built in.

Verified profiles

Blue checkmark and branded sender — customers trust the source.

Encryption isn't an upgrade. It's the floor.

Every message is end-to-end encrypted. GDPR-ready, SOC 2 Type II audited, ISO 27001 certified — your compliance team can stop holding their breath.

SOC 2 Type II

ISO 27001

GDPR

HIPAA ready

E2E encryption

PCI DSS

Use cases

Built for every industry that talks to people.

From transactional reliability to conversational commerce, Viber adapts to the way each industry actually communicates.

🛍️

E-commerce

Cart recovery, order tracking, post-purchase upsell — with rich product cards and one-tap checkout.

Abandoned cart Order updates Promotions

🩺

Healthcare

Appointment reminders, prescription alerts, and secure two-way messaging your compliance team will sign off on.

Appointments HIPAA-ready Reminders

🎓

Education

Enrollment, attendance, fees, exam results — reach students and parents where they actually read messages.

Admissions Notifications Parent comms

💳

Finance

OTPs, transaction alerts, fraud verification — delivered with audit logs and bank-grade encryption.

OTP & 2FA Statements Fraud alerts

📦

Logistics

Live tracking, delivery confirmations, and driver-to-customer chat — without sharing phone numbers.

Live tracking PoD Reschedule

💬

Customer support

One inbox for every conversation. AI handles the routine, humans handle the rest, nothing falls through.

Unified inbox AI deflection CSAT loops

Why Viber

Five reasons enterprise teams switch and stay.

The procurement checklist is the easy part. What earns renewals is what happens after launch — and that's where we've built our reputation.

A network of 1.2B people who actually read messages

94% average open rate. Higher than email, SMS, or push — by a wide margin.

Delivery in under 800 ms, worldwide

Direct interconnect with Viber's core network — no middlemen, no surprise latency.

Enterprise support that picks up the phone

Named account team, 15-minute response SLA, regional success engineers.

Scales from 10k to 10M without re-architecting

Same API, same dashboard, same playbook — whether you're piloting or platforming.

Security your CISO will approve in one meeting

SOC 2, ISO 27001, GDPR, end-to-end encryption — all the certifications, none of the workarounds.

The platform

A console your team will actually open.

Campaign builder, automation studio, conversation inbox, and live analytics — one workspace, no tab-shuffling.

Overview · This week

+ New campaign

Messages sent

2.4M

↑ 18.2%

Delivery rate

99.6%

↑ 0.4%

Open rate

93.8%

↑ 2.1%

Conversions

48.2k

→ steady

Engagement over time

Open, click, reply — last 7 days

Top campaigns

By conversion rate

Black Friday warmup 12.4%

Cart recovery — EU 9.8%

Welcome flow v3 8.1%

VIP early access 7.4%

Customer stories

Teams that ship more, with fewer messages.

Real numbers from real customers. The full case studies live in our customer library.

We replaced four vendors with Viber Business Messages. Our cart-recovery revenue tripled in the first quarter and we cut comms cost per order by 62%. The integration took our team a week.

Priya Madhavan

VP Growth, Luminous Retail

3.1×Cart recovery

62%Lower CPM

The verified profile changed the trust dynamic completely. Customers reply, ask questions, and finish their orders inside the chat.

Jakub Tóth

Head of CX, Northwind Logistics

We process two million OTPs a day on Viber now. Zero outages, zero false flags, no compliance headaches.

Amara Okafor

CTO, Ferro Banking

FAQ

Questions, answered.

Can't find what you're looking for? Talk to our team — we usually respond within fifteen minutes.

Three things: richer media (carousels, video, files up to 200 MB), genuinely two-way conversations that route into your CRM, and verified business identity that's visible to your customer in the chat header. Pricing is per session, not per message, so engagement-heavy use cases come out 30–60% cheaper than SMS at scale.

Most customers send their first production message within 24 hours using our REST API or one of nine native SDKs. Full bidirectional integration with a CRM (Salesforce, HubSpot, Zoho, custom) typically takes one to two engineering sprints.

We price per 24-hour conversation session, not per message — so a back-and-forth exchange costs the same as a single notification. Rates vary by destination country, with committed-volume discounts starting at one million sessions per month. A custom quote takes about 48 hours.

Verified profiles are live in 60+ countries spanning Europe, the CIS, MENA, Southeast Asia, and Latin America. Coverage maps and country-specific compliance notes are available in our docs.

Every message uses end-to-end encryption based on the same protocol as consumer Viber. Message content is never stored in plaintext on our servers; metadata is retained only for the duration of your delivery and analytics window. The full security whitepaper is available under NDA.

Yes. Use our native bot builder, drop in a Dialogflow / Rasa / custom NLP backend, or proxy through your own LLM via webhook. Handoff to a human agent happens with a single API call and full conversation context.

A named customer success manager, a dedicated solution architect for launch, 15-minute response on critical tickets, and quarterly business reviews. Regional engineers cover the Americas, EMEA, and APAC follow-the-sun.

Conversations that convert,
at the scale of a billion users.

One channel for every customer moment.

Everything you need, nothing you don't.

Bulk messaging that lands

AI chatbot, ready in a weekend

No-code automation

Rich media

Live analytics

REST & webhook API

Engagement studio

Verified profiles

Encryption isn't an upgrade. It's the floor.

Built for every industry that talks to people.

E-commerce

Healthcare

Education

Finance

Logistics

Customer support

Five reasons enterprise teams switch and stay.

A network of 1.2B people who actually read messages

Delivery in under 800 ms, worldwide

Enterprise support that picks up the phone

Scales from 10k to 10M without re-architecting

Security your CISO will approve in one meeting

A console your team will actually open.

Overview · This week

Teams that ship more, with fewer messages.

Questions, answered.

Connect with us for your specific business needs.

Paragraph Styles

Column Style

Conversations that convert, at the scale of a billion users.

One channel for every customer moment.

Everything you need, nothing you don't.

Bulk messaging that lands

AI chatbot, ready in a weekend

No-code automation

Rich media

Live analytics

REST & webhook API

Engagement studio

Verified profiles

Encryption isn't an upgrade. It's the floor.

Built for every industry that talks to people.

E-commerce

Healthcare

Education

Finance

Logistics

Customer support

Five reasons enterprise teams switch and stay.

A network of 1.2B people who actually read messages

Delivery in under 800 ms, worldwide

Enterprise support that picks up the phone

Scales from 10k to 10M without re-architecting

Security your CISO will approve in one meeting

A console your team will actually open.

Overview · This week

Teams that ship more, with fewer messages.

Questions, answered.

Connect with us for your specific business needs.

Conversations that convert,
at the scale of a billion users.