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: +91-9403892922
Official Messenger API ยท Facebook & Instagram

One inbox for every Meta conversation.

Connect Facebook Messenger and Instagram Messaging into a single, automated workspace โ€” AI chatbots, unified inbox, and CRM integration built end-to-end by Cubicles Coders.

98%Reply rate
1.2sAvg AI response
2Platforms, one inbox
๐Ÿ”— Unified Inbox
โ— Live
๐Ÿ’ฌ Messenger
๐Ÿ“ธ Instagram
AS
Aanya Sharma
Do you have this in medium?
2
RV
Rohan Verma
What's the warranty on this?
PK
Priya Kapoor
Bot resolved ยท order tracking
MN
Meera Nair
Can I get bulk pricing?
1
2,847 conversations todayAvg reply 1.4s
๐Ÿค– AI handling 80%
๐Ÿ“Š Live analytics
One Integration, Two Platforms

Facebook Messenger and Instagram, managed as one.

Stop switching between platforms. Both channels connect to the same automation engine, inbox, and reporting layer.

๐Ÿ’ฌ

Facebook Messenger API

Official Meta integration

Connect your Facebook Page to automate replies, run broadcast campaigns, and manage support at scale โ€” built on Meta's official Messenger Platform.

  • Automated replies & AI chatbots
  • Lead capture from ads & comments
  • Marketing & re-engagement campaigns
  • CRM & helpdesk sync
๐Ÿ“ธ

Instagram Messaging API

DMs, stories & comments

Turn Instagram DMs into a sales and support channel with rich media, product cards, and AI replies โ€” built on the official Instagram Messaging API.

  • Story mention & comment automation
  • Rich media & quick-reply buttons
  • Product recommendations in-DM
  • Multi-agent inbox routing

Both platforms, one login, one inbox, one automation engine.

Key Features

Everything you need to run Meta messaging at scale.

Twelve capabilities across one integrated platform for Facebook and Instagram.

๐Ÿ’ฌ

Official Messenger API

Meta-approved infrastructure for Facebook Page messaging.

๐Ÿ“ธ

Instagram Messaging API

Official DM, story, and comment automation for Instagram.

๐Ÿ”—

Unified Inbox

Every conversation from both platforms, in one workspace.

๐Ÿ‘ฅ

Multi-Agent Support

Assign, tag, and route conversations across your team.

๐Ÿค–

AI Chatbot Integration

NLP bots trained on your catalogue, FAQs, and tone.

โšก

Automated Replies

Trigger-based responses for keywords, mentions & comments.

๐Ÿ–ผ๏ธ

Rich Media Messages

Carousels, videos, product cards, and voice notes, natively.

๐Ÿ”˜

Quick Reply Buttons

Guide customers to the next step with tap-to-reply options.

๐ŸŽฏ

Customer Segmentation

Group contacts by behaviour, tag, or purchase history.

๐Ÿ”—

CRM Integration

Sync with Salesforce, HubSpot, Zoho, Shopify & more.

๐Ÿช

Webhooks & APIs

Push real-time events into your own apps and workflows.

๐Ÿ“Š

Analytics & Reporting

Reply time, resolution rate, and conversion attribution.

Business Use Cases

Built for how your business actually messages.

From support to sales, every conversation across Messenger and Instagram becomes an opportunity.

๐ŸŽง

Customer Support

๐ŸŽฏ

Lead Generation

๐Ÿ’ณ

Sales Automation

๐Ÿ“…

Appointment Booking

๐Ÿ“ฆ

Order Tracking

๐Ÿ›๏ธ

Product Recommendations

โ“

FAQ Automation

๐Ÿ’—

Customer Engagement

Integration Process

Live on Messenger & Instagram in six steps.

We handle Meta setup, connection, and testing end-to-end.

1

Consultation

Understand your goals & workflows.

2

API Setup

Meta Business & API provisioning.

3

Connect FB & IG

Link your Page & Instagram account.

4

Integration

Connect CRM, catalog & support tools.

5

Testing

Validate flows & bot responses.

6

Go Live

Launch with monitoring & support.

Why Cubicles Coders

Built by a Meta-aligned technical partner.

Not a generic chatbot reseller โ€” a team that's shipped Messenger and Instagram integrations at scale.

๐ŸŸข

Official API Integration

Built directly on Meta's Messenger and Instagram Messaging APIs โ€” no workarounds.

๐Ÿš€

Fast Deployment

Structured onboarding gets you live in days, from discovery to go-live.

๐Ÿ› ๏ธ

Custom Development

Bespoke chatbot flows and integrations built around your exact workflow.

๐Ÿ”’

Enterprise Security

Encrypted, audited, and compliant infrastructure for every conversation.

๐Ÿ“ˆ

Scalable Solutions

From 100 messages a day to 100,000 โ€” same platform, no re-architecture.

๐ŸŽง

Dedicated Technical Support

A real team on hand for setup, troubleshooting, and optimization.

Industries We Serve

Every sector, one messaging engine.

The same platform, tuned to your industry's playbook.

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E-commerce

๐Ÿฌ

Retail

๐Ÿฅ

Healthcare

๐ŸŽ“

Education

๐Ÿฆ

Finance

โœˆ๏ธ

Travel

๐Ÿ 

Real Estate

โ˜๏ธ

SaaS

FAQ

Common questions answered.

Everything you need to know about Messenger API integration for Facebook and Instagram.

What is Messenger API integration for Facebook & Instagram?+

It's Meta's official set of APIs that let businesses connect software to Facebook Page messages and Instagram direct messages โ€” enabling automation, CRM integration, multi-agent inboxes, and conversational commerce across both platforms from one system.

Can I manage Facebook Messenger and Instagram DMs from one inbox?+

Yes. Once both are connected, every conversation from your Facebook Page and Instagram account lands in a single unified inbox, with shared automation, routing, and reporting.

What accounts do I need to get started?+

You'll need a Facebook Page and an Instagram Professional account (Business or Creator) linked to that Page. If you're not set up yet, we handle the migration as part of onboarding.

Can the AI chatbot handle both channels equally well?+

Yes. The same bot logic, trained on your catalogue, FAQs, and tone, runs across both Messenger and Instagram โ€” so replies stay consistent no matter which platform a customer messages from.

How long does integration take?+

Most businesses go live within 10โ€“14 business days, covering discovery, API setup, connecting both platforms, bot training, integration, and testing before launch.

Does it integrate with my CRM and e-commerce tools?+

Yes. We integrate with Salesforce, HubSpot, Zoho, Shopify, WooCommerce, Freshdesk, Zendesk, and more, via REST APIs and webhooks โ€” plus custom integrations for your own stack.

Can I run marketing automation on both platforms?+

Yes, within Meta's messaging policy windows. Broadcast and re-engagement campaigns can be scheduled and segmented separately for Messenger and Instagram audiences.

Is my customer data secure?+

All data is encrypted in transit and at rest. Our infrastructure is GDPR-aligned, ISO 27001-certified, and built as a Meta-approved technical partner. Your customer data stays yours.

Can multiple team members manage conversations?+

Yes. The multi-agent inbox lets your team assign, tag, transfer, and resolve conversations from both Messenger and Instagram, with full history and performance tracking.

How do I get started?+

Contact Cubicles Coders for a free consultation. We handle Meta verification, API setup, platform connection, integration, and testing end-to-end, so you're live with minimal effort on your side.

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