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Cubicles codersCUBICLES CODERS PVT LTD
Cubicles codersCUBICLES CODERS PVT LTD
Messenger API for Instagram | Cubicles Coders
Official Messenger API · Instagram

Turn Instagram DMs into your highest-converting sales channel.

Deploy AI-powered chatbots, multi-agent inboxes, and rich-media automations on Instagram — built on the official Messenger API and delivered end-to-end by Cubicles Coders.

Book Free Demo See Features
Reply in secondsAI handles 80% of DMs without an agent
Unified inboxRoute to teams, tags, priorities
Real-time analyticsTrack CSAT, AOV, response time
Enterprise-gradeMeta-approved, encrypted, audited
Trusted by 500+ brands ★★★★★ 4.9 average rating
About the Platform

The conversational layer your Instagram store has been missing.

Cubicles Coders' Messenger API for Instagram lets you reply, qualify, sell, and support — right inside the DM where your customer already is. No bouncing them to email. No "we'll get back to you in 24 hours." Just instant, intelligent, on-brand conversation at scale.

  • ✓
    Conversational commerceReduce drop-offs by 40% with in-DM checkout and rich product cards.
  • ✓
    Automation that doesn't feel roboticNLP-trained bots that recognise intent — "where's my order" never gets the wrong reply again.
  • ✓
    Built for support teamsTag, assign, escalate, and resolve from one inbox with full conversation history.
See it in action
AI Auto-reply2,418 today · 1.2s avg
Agent handoffSmart routing by team & topic
Pulse analyticsCSAT, AOV, response SLA
Platform Features

Everything you need to run Instagram at scale.

Nine capabilities, one platform. From the first automated reply to the dashboard your CRO refreshes every morning.

AI Chatbot Integration

Trained on your catalog, FAQs, and tone. Understands intent in 30+ languages and learns from every conversation.

Automated Replies

Trigger-based responses for keywords, story mentions, comments, and reactions — set up in minutes, no code.

DM Automation Flows

Drag-and-drop builder for product discovery, lead capture, checkout, and post-purchase journeys.

Rich Media Messaging

Send carousels, videos, voice notes, quick-reply buttons, and product cards — natively in Instagram DM.

Multi-Agent Support

Assign conversations, transfer between teams, leave private notes, and track agent performance in real time.

Analytics Dashboard

Reply time, resolution rate, conversation volume, conversion attribution — exportable, filterable, real-time.

API & CRM Integration

Plug into Salesforce, HubSpot, Zoho, Shopify, WooCommerce, or your custom stack via REST & webhooks.

Customer Engagement

Broadcast campaigns, re-engagement sequences, and abandoned-cart nudges — within Meta's policy limits.

Secure Communication

End-to-end encrypted, GDPR-aligned, Meta-approved tech partner. Your customer data stays your customer data.

Business Impact

Numbers your CFO will actually like.

Aggregate results from 200+ Cubicles Coders clients running Messenger API on Instagram across e-commerce, services, and D2C.

5×

Faster response

From hours to seconds. AI handles the first reply, every time.

3.2×

Higher engagement

DM open rates outperform email by an order of magnitude.

+42%

Conversion lift

In-DM checkout and product cards close more carts.

24/7

Always-on support

Bots cover off-hours; humans take over when needed.

∞

Scalable ops

One agent supervises thousands of conversations.

Industry Use Cases

Built for every kind of business on Instagram.

From a single boutique to a multi-brand enterprise — the same platform, tuned to your industry's playbook.

E-commerce

Sell from the DM

Product discovery, size queries, in-chat checkout, and order tracking — without leaving Instagram.

Healthcare

Appointments & queries

Bookings, reminders, prescription refill reminders, and triage — handled compliantly and confidentially.

Education

Admissions & counselling

Course discovery, fee structures, eligibility checks, and counsellor handoff — at admissions-season scale.

Finance

Lead qualification

Pre-qualify loans, insurance and investment leads with KYC-friendly conversational flows.

Logistics

Track & support

Order tracking, delivery slot changes, return pickup requests — all answered in seconds, automatically.

Customer support

Tier-1 deflection

Deflect 60–80% of repeat tickets with AI knowledge-base lookups; humans handle only what's hard.

Inside the Platform

A workspace your agents will actually want to log into.

Real conversations, real automations, real numbers — in one clean SaaS interface.

app.cubiclescoders.com / instagram-inbox
Live
AS
Aanya Sharma ● Active now
Instagram
Hey! Do you have the silk kurta in medium?
Yes! Available in 3 colours — Ivory, Olive & Rose 🌸 Want me to share styles?
Auto-replied by AI · 1.2s
Yes, the Rose one please. COD available?
COD available across India. Tap below to checkout 👇
Type a reply or use /macro…
Why Cubicles Coders

Six reasons brands pick us over a generic chatbot tool.

We're a Meta-aligned tech partner with 10+ years building business automation — not a SaaS reseller.

01

Trusted at scale

500+ brands, 10M+ messages a month, 99.97% delivery — across e-commerce, services and D2C.

02

Live in 14 days

Discovery → bot training → integration → go-live. We deliver fast because we've done it 500+ times.

03

Senior engineers

Your account is staffed with people who've built integrations, not interns reading scripts.

04

Scales with you

From 100 DMs a day to 100,000 — same platform, no re-architecture, no surprise bills.

05

Privacy-first

GDPR & DPDP-aligned, ISO-certified, end-to-end encrypted. Your customer data is yours.

06

One partner, everything

Strategy, design, build, integration, training, ongoing optimisation — one PO, one team.

Customer Stories

Brands that grew by listening to their DMs.

From boutique D2C to enterprise — the Messenger API on Instagram is the channel they bet on.

★★★★★

Within two weeks of going live, our DM response time dropped from 4 hours to under 2 seconds. Add-to-cart from Instagram is up 38%. The Cubicles team didn't just hand us software — they trained our bot on our exact catalogue and tone.

PJ
Pradeep JainCEO · Premium Online Hub
★★★★★

We were drowning in DMs during sales. The multi-agent inbox plus AI deflection cut our team's load by 70% without us missing a single high-intent buyer. Honestly, the dashboard is now our favourite operational tool.

IS
Itika SuriDirector · Dear Papa
★★★★★

The team at Cubicles Coders configured everything from API access to CRM sync. We went from zero Instagram automation to a fully working conversational commerce stack in under three weeks.

VR
Vaishali RanaHR Lead · DP Mart
★★★★★

The flow builder is genuinely intuitive — our marketing intern was building automations by week two. Support is 24-hour and responses are actually useful, not boilerplate.

ST
Shiva ThapaOperations · Dropshipping
★★★★★

Professional, fast, dependable. The bot understands our regional language queries which is critical for our audience. Bookings via Instagram DM have become a real revenue line.

SM
Selva MuruganFounder · AMG Hub
★★★★★

We compared four major platforms before picking Cubicles. The difference was the team — they actually understood our use case rather than pitching a generic chatbot. ROI within 6 weeks.

RK
Rohan KapoorGrowth Head · D2C Brand
FAQ

Got questions? We've got answers.

Still wondering if this is right for your business? Talk to a specialist — discovery calls are free and useful even if you don't end up working with us.

Still have questions? Our team typically replies in under an hour.
Chat with us →
What is the Messenger API for Instagram?
It's Meta's official API that lets businesses connect software to Instagram direct messages — so you can automate replies, integrate with CRM and helpdesk tools, run multi-agent inboxes, and build conversational commerce flows. Cubicles Coders is an approved tech partner that deploys, customises and supports it end-to-end.
Do I need an Instagram Business or Creator account?
Yes. You'll need an Instagram Professional account (Business or Creator) linked to a Facebook Page. If you're not set up yet, we handle the entire migration as part of onboarding — usually within 24 hours.
How long does it take to go live?
Most clients are live in 10–14 business days. That includes discovery, account setup, bot training on your catalogue and FAQs, CRM/helpdesk integration, agent onboarding, and a soft launch with monitoring.
Can the AI chatbot understand Hindi and other Indian languages?
Yes. The bot understands and replies in 30+ languages including Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati and Punjabi — including Hinglish and code-switched messages, which are common in Indian DMs.
Does it integrate with my existing tools — Shopify, Salesforce, Zoho?
Out of the box, we integrate with Shopify, WooCommerce, Magento, Salesforce, HubSpot, Zoho, Freshdesk, Zendesk, Razorpay and Google Sheets. Custom integrations via REST API and webhooks are part of every enterprise plan.
What about data privacy and compliance?
All data is encrypted in transit and at rest. We are GDPR-aligned, DPDP-compliant (India), ISO 27001-certified, and a Meta-approved tech partner. You own your customer data — we never resell or use it to train external models.
How is pricing structured?
Plans are based on monthly conversation volume and agent seats. Setup is a one-time fee covering integration, bot training and onboarding. Talk to sales for a tailored quote — we'll show you exactly where you'll save and where you'll grow.
What kind of support do I get after going live?
Every account gets a dedicated success manager, 24-hour technical support, monthly optimisation reviews, and quarterly business reviews. We're a partner, not a vendor — your growth is our metric.

Connect with us for your specific business needs.

Get in Touch
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